Nutyona does not offer refunds for change of mind, taste preference, or incorrect ordering. Refunds are issued only in the situations below.
When refunds apply
• You cancel your order before it is dispatched — full refund, no questions asked. To cancel, email care@nutyona.com or call 9654504040 with your order ID.
• Your package is lost in transit and you choose a refund instead of a reshipment.
• Your order arrives damaged or wrong, the claim is verified, and a replacement is not possible or not wanted.
How refunds are paid
Refunds are processed within 5–7 business days of approval.
• Prepaid orders go back to the original payment method (card, net-banking, UPI, or wallet).
• For Cash on Delivery (COD) orders, refunds are made via bank transfer or UPI — we will contact you for the required details.
Shipping charges
Shipping charges are non-refundable, except where the issue was our error (lost, damaged, or wrong shipment).
Refund delays
Timelines are indicative — banks and payment gateways may take additional time to show the credit. If your refund has not appeared after 10 business days, contact us with your order ID and we will trace it.
Contact
Nutyona Enterprises, 23-151, Revenue Ward No 23, Sugali Colony, Nadim Tiruvuru, NTR District, Andhra Pradesh – 521235 | care@nutyona.com | 9654504040 | GSTIN: 37ABAFN4077H1Z5 | FSSAI Lic. No.: 20126131000204